Privacy Policy
Personal data (hereinafter referred to as “data”) are processed by us only as necessary and for the purpose of providing a functional and user-friendly website, including its contents and the services offered there.
In accordance with Art. 4 No. 1 of Regulation (EU) 2016/679 (the General Data Protection Regulation, hereinafter “GDPR”), “processing” means any operation or set of operations performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of the processing. In addition, we inform you below about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.
Our data protection declaration is structured as follows:
- Information about us as the responsible party
- Rights of users and data subjects
- Information on data processing
I. Information about us as the responsible party
Company: Lucky Van LTD.
Address: 28 Kimberley Road, AL3 5PX, UK
Please contact us via the contact form on this website.
II. Rights of users and data subjects
With regard to the data processing described in more detail below, users and data subjects have the right to:
- confirmation as to whether data concerning them is being processed, to information about the data processed, to further information about the data processing and to copies of the data (Art. 15 GDPR);
- correction or completion of inaccurate or incomplete data (Art. 16 GDPR);
- immediate erasure of the data concerning them (Art. 17 GDPR) or, alternatively, where further processing is necessary under Art. 17(3) GDPR, restriction of processing in accordance with Art. 18 GDPR;
- receive the data concerning them and provided by them and transfer this data to other controllers (Art. 20 GDPR);
- lodge a complaint with a supervisory authority (Art. 77 GDPR).
The controller is also obliged to inform all recipients to whom data has been disclosed of any correction or deletion of data or restriction of processing carried out pursuant to Articles 16, 17(1) and 18 GDPR, unless this proves impossible or involves disproportionate effort. Users still have the right to information about these recipients.
Likewise, according to Art. 21 GDPR, users and data subjects have the right to object to the future processing of data concerning them insofar as the data is processed on the basis of Art. 6(1)(f) GDPR. In particular, an objection to processing for direct marketing is permissible.
III. Information on data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, where deletion does not conflict with any statutory retention obligations, and unless otherwise stated below for specific processing operations.
Server data
For technical reasons, in particular to ensure a secure and stable internet presence, data is transmitted by your internet browser to us or to our web space provider. These so-called server log files include the type and version of your internet browser, the operating system, the website from which you accessed our website (referrer URL), the pages of our website that you visit, the date and time of the respective access as well as the IP address of the internet connection from which the use of our website takes place.
The data collected in this way is temporarily stored, but not together with other data about you.
This storage takes place on the legal basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website.
The data is deleted after seven days at the latest, unless further storage is required for evidence purposes. Otherwise, the data is exempt from deletion in whole or in part until the final clarification of an incident.
Terms & Conditions of Carriage
(UK Road Freight & Courier)
1) Definitions
“Company” means Lucky Van Ltd.
“Customer” means the person or company booking the services.
“Consignment” means the goods carried.
“Collection Site” and “Delivery Address” mean the locations specified in the booking.
“Dangerous Goods” has the meaning under ADR.
2) Incorporation & Priority
Except as varied here, carriage is subject to the RHA Conditions of Carriage 2020; if there is a conflict, these T&Cs prevail.
3) Scope of Services
We arrange same-day, next-day, scheduled, and ad-hoc road movements, including collection, line-haul, and delivery. Transit times are estimates only unless we expressly guarantee them in writing. We are not liable for delay caused by events beyond our reasonable control.
4) Quotations, Surcharges & Pricing Basis
4.1 Quotes are based on the information supplied (dimensions, weight, addresses, access). We may re-price if actuals differ.
4.2 Billable weight may be the greater of actual vs. volumetric [(L×W×H)/5,000 for cm/kg] on overnight/air services, in line with industry practice.
4.3 Surcharges may apply (fuel, peak/emergency demand, remote areas, tolls/ULEZ/Congestion). We may update surcharge levels periodically.
5) Booking, Access & Safe Operations
5.1 Customer must provide safe access, legal parking/loading conditions, and suitable loading equipment/surfaces where applicable. Drivers may refuse unsafe or unlawful loads. (See RHA “Loading and Unloading”.)
5.2 We may subcontract performance.
6) Waiting Time (Detention/Demurrage)
6.1 Included waiting: 30 minutes per collection and per delivery (per vehicle).
6.2 Thereafter, charges apply on a per-minute basis (£0.40–£0.80 per minute depending on vehicle size).
6.3 Unreasonable detention may incur demurrage at our current rate.
7) Cancellation & Aborted Attendance
7.1 If cancelled with less than 24 hours’ notice before the agreed collection time, we may charge up to 50% of the agreed price.
7.2 If cancelled after the driver has arrived at the Collection Site, a cancellation fee of 50%–80% of the agreed price will apply, at our discretion (subject to circumstances).
7.3 If delivery is unsuccessful due to incorrect/insufficient information or no access, full charges and any additional costs (e.g., re-delivery, storage) are payable.
8) Packaging, Labelling & Prohibited Items
8.1 The Customer is responsible for adequate packaging and labelling; carriers commonly disclaim liability for packaging advice — so do we.
8.2 We will not carry prohibited/restricted items without prior written agreement (e.g., cash, jewellery, dangerous goods not declared, certain fragile/valuable goods). If accepted contrary to this, they travel at sender’s risk and may be excluded from compensation.
9) Dangerous Goods (ADR)
You must disclose Dangerous Goods in advance and ensure classification, packing, marking, and documentation per ADR. We may refuse or terminate carriage if ADR compliance is missing.
10) Collection & Delivery; POD
10.1 Transit commences when the Consignment leaves the collection premises and ends on delivery/attempt under the contract.
10.2 We may obtain electronic proof of delivery (name, timestamp, geodata, signature/photo). Electronic records are acceptable evidence.
10.3 If undeliverable, we may store, return, or dispose per contract; related reasonable costs are chargeable to the Customer.
11) Liability for Loss/Damage
11.1 Domestic UK road movements (unless otherwise agreed): liability is limited to the lesser of (i) the value of goods at risk; or (ii) £1,300 per tonne (£1.30/kg) of gross weight lost/damaged, subject to a minimum £10. Consequential/indirect losses are excluded.
11.2 Option to increase cover: the Customer may request a higher limit by written notice at least 7 days before transit and paying the agreed surcharge.
11.3 International road under CMR: standard carrier liability typically capped at 8.33 SDR/kg of gross weight (unless the Customer purchases additional cover or declares value/special interest).
11.4 We are not liable where loss/damage arises from Customer breach (e.g., insufficient packaging, incorrect labelling/addresses), inherent vice, or Force Majeure events (see §12).
12) Delays & Force Majeure
No liability for failure/delay caused by events beyond reasonable control (e.g., extreme weather, road closures, strikes, vehicle breakdowns, emergencies).
13) Claims Procedure & Time Limits
13.1 Visible loss/damage: written notice within 7 days of transit ending.
13.2 Other loss (e.g., non-delivery): written notice within 21 days after transit should have ended.
13.3 Proof of value and inspection rights apply.
14) Customer Indemnity
Customer indemnifies us against third-party claims and costs arising from: inadequate packaging, dangerous/illegal goods, incorrect information/instructions, or unsafe sites.
15) Lien & Disposal of Unclaimed Goods
We hold a particular and general lien over Consignments for sums due. If unpaid after notice, we may sell/dispose and apply proceeds to charges, accounting any balance to the Customer.
16) Charges, Invoicing & Payment
16.1 Unless otherwise agreed, invoices are due 7 days from invoice date.
16.2 If paying by corporate card, we may pass through card acceptance costs.
16.3 Statutory late-payment remedy: We reserve the right to charge interest at 8% over the Bank of England base rate and fixed debt-recovery costs (£70) under the Late Payment of Commercial Debts (Interest) Act 1998.
17) Insurance
On request, we can arrange enhanced cargo insurance above default liability; premiums and terms will be quoted per job.
18) Additional Operational Policies
18.1 Fuel & Peak/Emergency Surcharges may apply and vary over time; current rates are published on request and may be reviewed monthly or during exceptional events.
18.2 Attempted collection/No-show caused by Customer factors may be chargeable.
19) Governing Law & Jurisdiction
England & Wales law; exclusive jurisdiction of its courts.
